Legal
Cancellation Policy
Effective Date: 2 September 2026
At Adam's The Boutique, we understand that customers may occasionally need to cancel an order. The following policy explains when an order can be cancelled.
1. Cancellation Before Processing
Customers may request cancellation of an order before the order has been processed or packed for dispatch.
To request cancellation, please contact us as soon as possible with your order number.
Cancellation requests are not guaranteed until confirmed by Adam's The Boutique.
2. Orders Already Processed or Packed
Once an order has been processed, packed, or prepared for dispatch, cancellation may no longer be possible.
If the order has already been handed over to the courier, it cannot normally be cancelled through our system.
3. Orders Already Dispatched
Once an order has been dispatched, the customer cannot cancel the order through our website.
If the customer refuses delivery or otherwise causes the shipment to be returned, we reserve the right to recover applicable shipping, return-shipping, handling, or other reasonable costs to the extent permitted by applicable law.
4. Cancellation Refunds
Where a cancellation is approved before processing/dispatch and a refund is applicable, the eligible amount will be refunded through the applicable payment method or in another legally permitted manner.
Processing times may depend on the payment gateway, bank, or financial institution.
5. Cancellation Due to Product Unavailability
If we are unable to fulfil an order because a product is unavailable, we may cancel the affected order or affected portion of the order.
Where payment has already been received for the cancelled portion, the applicable amount will be refunded through the appropriate payment method.
6. Fraudulent or Suspicious Orders
Adam's The Boutique reserves the right to cancel orders that appear fraudulent, unauthorized, suspicious, or inconsistent with our business policies.
Where appropriate and legally required, any eligible payment will be refunded.
7. Incorrect Customer Information
Customers are responsible for providing accurate:
- Name
- Mobile number
- Email address
- Delivery address
- PIN code
- Other information required for successful delivery
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery or return costs may apply.
8. Cancellation Request Procedure
To request cancellation, please contact Adam's The Boutique as soon as possible and provide:
- Order number
- Customer name
- Registered mobile number
- Reason for cancellation
Our team will confirm whether cancellation is possible based on the current status of the order.
9. Policy Changes
Adam's The Boutique reserves the right to update this Cancellation Policy from time to time. The latest version will be published on this website.
10. Contact Us
For cancellation-related queries, please contact Adam's The Boutique through the contact details provided on our website.