Refund & Exchange Policy

1. No Refund Policy

We do not offer refunds for purchases once an order has been successfully delivered, except where required by applicable law.

Eligible products may only be exchanged in accordance with the conditions below.

2. Exchange Period

Eligible products may be exchanged within 7 days from the date of delivery.

The customer must contact us within the 7-day exchange period and request an exchange.

Requests made after 7 days from delivery may not be accepted.

3. Conditions for Exchange

To be eligible for an exchange:

• The product must be unused and unworn.
• The product must be in its original condition.
• The product must not have been washed, altered, repaired, ironed, stained, damaged, or otherwise used.
• All original tags, labels, packaging, and accessories supplied with the product must be intact.
• The product must be returned in suitable protective packaging.
• The product must pass our quality inspection before an exchange is approved.
• Proof of purchase/order details must be provided.

Products showing signs of use, makeup, perfume, deodorant, body odour, stains, damage, or washing may be rejected.

4. Products Not Eligible for Exchange

For hygiene, safety, product-specific, or other business reasons, the following products are not eligible for exchange:

• Accessories
• Hajj & Umrah items
• White-coloured garments
• Products specifically marked as non-exchangeable on the product page
• Customized or personalized products
• Products that have been altered at the customer's request
• Products that are used, washed, damaged, stained, or otherwise not in original condition
• Any other product specifically identified as non-exchangeable at the time of purchase

5. Exchange Shipping

The customer is responsible for shipping the exchange product back to our store.

Customers must arrange and pay for the return/exchange shipping themselves.

The product should be securely packed to prevent damage during transportation.

Adam's The Boutique will not be responsible for products damaged, lost, or delayed while being returned by the customer until they are received by us.

We strongly recommend using a reliable courier service with tracking.

6. Exchange Approval

All returned products will be inspected after receipt.

An exchange will be approved only if the product satisfies all conditions stated in this policy.

If the returned product does not meet our exchange requirements, we may reject the exchange and return the product to the customer at the customer's expense, where applicable.

7. Exchange for a Different Product

Subject to availability, customers may request an exchange for another eligible product.

If the replacement product has a higher price, the customer must pay the price difference before the replacement is dispatched.

If the replacement product has a lower price, the difference will not automatically be refundable and may be subject to our applicable exchange rules.

8. Size Exchange

Size exchanges are subject to availability.

Customers are responsible for selecting the appropriate size. We recommend checking the size chart and product measurements before placing an order.

A size exchange will be processed only where the requested replacement size is available and the original product meets all exchange conditions.

9. Sale and Discounted Products

Products purchased during a sale or promotional offer may be subject to additional exchange restrictions.

If a product is specifically marked “No Exchange”, it cannot be exchanged.

Any special exchange conditions applicable to a promotional product will be displayed on the relevant product page or communicated at the time of purchase.

10. Damaged or Incorrect Products

If you receive a damaged product, a defective product, or a product different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs/videos showing the issue and packaging.

We will review the matter and, where the issue is verified to be attributable to us, provide an appropriate resolution in accordance with applicable law.

11. Missing Items

If an item appears to be missing from your package, please notify us promptly after delivery with your order details and supporting information.

We may investigate the shipment with our packing and courier records before providing a resolution.

12. Exchange Process

To request an exchange:

1. 1Contact Adam's The Boutique within 7 days of delivery.
2. 2Provide your order number and reason for exchange.
3. 3Obtain confirmation/instructions from our team.
4. 4Ship the eligible product to our store at your own cost.
5. 5Once received, the product will undergo quality inspection.
6. 6If approved, the replacement product will be processed subject to availability and applicable price differences.

13. No Cash or Bank Refunds for Exchanges

Approved exchanges do not automatically qualify for a cash, bank-transfer, card, or payment-gateway refund.

Our standard policy is exchange only, subject to the terms stated above.

14. Contact Us

For exchange requests or questions regarding this policy, please contact Adam's The Boutique through the contact details provided on our website.

Please do not send products back without first contacting our team and obtaining the required exchange instructions.