Our Commitment
Exchange Policy
We want you to love every piece. Please review our exchange terms carefully before placing an order.
10-Day Exchange Window
Exchanges are available only within 10 days from the date of delivery. Requests made after 10 days cannot be accepted.
No Refund Policy
All sales are final. We do not offer refunds under any circumstances — only exchanges within the eligible window and categories.
Non-Exchangeable Items
Accessories, Hajj & Umrah products, and all white-coloured products are strictly non-exchangeable due to hygiene and quality reasons.
Self-Shipping for Exchange
For any exchange, the customer must ship the product back to our store on their own. Return shipping charges are borne by the customer.
The Full Policy
- 1Exchanges are accepted only within 10 (ten) days from the date of delivery. Any request raised after this period will not be entertained.
- 2We follow a strict NO REFUND policy. Eligible orders can be exchanged only — no cash or online refunds will be issued.
- 3Accessories, Hajj & Umrah products, and all white-coloured products are NOT eligible for exchange under any circumstances.
- 4Products must be returned unused, unwashed and in their original condition with all tags and original packaging intact.
- 5For exchanges, the customer is responsible for shipping the product back to our store at their own cost. We do not arrange reverse pick-up.
- 6The exchanged product is subject to availability. If the requested item is unavailable, a store credit of equal value will be offered.
- 7Products damaged due to customer mishandling, wear, or improper care will not be accepted for exchange.
- 8To initiate an exchange, please contact us on WhatsApp or visit any of our stores within the 10-day window before shipping the product.
Need to request an exchange or ship a product to us?
Ship exchanges to your nearest Adam's store: Anna Nagar (Chennai) · Purasaiwalkam (Chennai) · Triplicane (Chennai) · Commercial Street (Bengaluru)